We embrace the importance of building for change – recognising that the best moment for businesses to start doing so is ‘now’.
Our team of experts are able to support clients throughout their transformational journeys, and at any stage of maturity in their products application life cycle.
Bringing a balanced blend of governance and thought leadership as well as scalable teams for delivery of enterprise level transformation we provide a range of services customised to our clients needs.
Our work has seen us support some of the largest Communication Service Providers and Financial Service providers in the world, as well as a range of Select Market clients in europe.
In doing so, we’ve been able to build solutions that are tailored to solve real world problems – delivering measurable value that accelerates time for return on investment. We also have a number of service offerings that provide the right levels of support to clients dependent on their needs.
Understanding business needs to determine possible design solutions
Setting up for Success
Seamlessly build & test business capabilities
Go live, Measure Success, Optimise & Plan MLPn
Review business objectives & define success measure
Work Scoping & Impact Assessment
Capture Microjourneys, personas, channels, data & interfaces
Establish collaborative co-production project teams
Architecture & Solution Alignment
Create Product Roadmap & RAID Log
Review business objectives & define success measure
Work Scoping & Impact Assessment
Capture Microjourneys, personas, channels, data & interfaces
Establish collaborative co-production project teams
Architecture & Solution Alignment
Create Product Roadmap & RAID Log
Review business objectives & define success measure
Work Scoping & Impact Assessment
Capture Microjourneys, personas, channels, data & interfaces
Establish collaborative co-production project teams
Architecture & Solution Alignment
Create Product Roadmap & RAID Log
Review business objectives & define success measure
Work Scoping & Impact Assessment
Capture Microjourneys, personas, channels, data & interfaces
Establish collaborative co-production project teams
Architecture & Solution Alignment
Create Product Roadmap & RAID Log
DCS drive operational transformation through innovative approaches and tailored solutions, ensuring our clients achieve their business objectives efficiently. We provide specialised training in strategic implementation, training and workforce development.
Visitor Personalisation is all about taking your existing Pega 1:1 decisioning capability, and extending it to cater for those non-logged in experiences on your own website.
Approximately 80% of your website traffic is likely to be in this non-personalised funnel, receiving default, generic content. Being able to harness data signals from each visit, and potentially across visits, there is the potential to uplift the experiences, courtesy of personalisation, and improve your website conversions.
DCS’s Visitor Personalisation solution makes the most out of your existing Pega CDH stack, but also harnesses the first party digital orchestration power of Celebrus. This means that you are listening with the right ears, decisioning with the right brain, and delivering an end-to-end solution with the right solutions partner.
Celebrus is a 1st party data solution, listening in live time, and utilising AI to understand each user’s personal digital traits. Data is stitched together using an identity graph, and delivered via Out-Of-The-Box connectors into Pega’s data models. This means that Pega is given rationalised, intelligent digital signals that enable it to make more informed decisions, at times that matter. Celebrus can also render personalised content using Pega’s Container (personalisation) API, allowing personalised content to replace generic default content at times that matter.
DCS has the breadth of experience to deliver new and enhanced Pega use cases, covering data, decisioning and integrations. We have the gravitas and end-to-end decisioning experience to merge Acquisition scenarios into your existing Marketing customer decisioning solution.
The key benefits of our packaged service offering are:
Find out more about this solution by contacting us here or via Pega Marketplace.
The DCS Customer Success Dashboard is a great way to identify key trends in Customer behaviour over time, all from within the confines of Pega CDH.
Unlock Customer Value with the DCS Customer Success Dashboard. Your Pega solution will be making millions of decisions every day, sometimes multiple times for each Customer, across the breadth of Journeys and touchpoints.
Understanding the aggregate effects of these decisions on your Customer Base can be difficult to achieve.
With the DCS Customer Success Dashboard, you’ll be able to understand the moving trends in your Customer Base, helping to make and monitor strategic value and volume targets.
The key benefits of our packaged service offering are:
Find out more about this solution by contacting us here or via Pega Marketplace.
Personalised pricing is applicable across almost all industries, but it can sometimes be a challenge to achieve it effectively. Our solution lets a business maximise its revenue, by charging higher prices for certain product(s) or services(s) to customers that have a higher propensity to accept a higher price (as well as the reverse), whilst ensuring a good customer experience. We use extension points in Next Best Action Designer, and follow a simple design pattern that allows the Personalised Pricing solution to be easily adopted and flexed by operational teams in-life, as well being performant and upgrade compatible in line with Pega best practice. This is achieved by de-coupling prices and actions, avoiding action proliferation (i.e. the duplication of products*price) thus ensuring the action catalogue is easier to maintain or extend.
Our Personalised Pricing packaged service offering enables businesses to balance their commercial needs (i.e. margin) whilst remaining competitive in the market and individualising every interaction with their customers; allowing for a personalised price, per offer, per customer.
The key benefits of our packaged service offering are:
Find out more about this solution by contacting us here or via Pega Marketplace.
Modernising your Pega Platform carries key benefits for your organisation, including:
Increased Efficiency: Streamlined processes and improved automation lead to higher efficiency.
Better Customer Engagement: Enhanced capabilities allow for more personalised and effective customer interactions.
Cost Savings: Optimised resource utilisation and reduced maintenance costs.
Future-Proofing: Ensuring the platform is equipped to handle future business needs and technological advancements.
However, modernisation can be regarded as a minefield of challenges and priorities that often constrain an organisation from making the obvious moves to progress and reap the clear benefits. Fortunately, DCS is on-hand as your experienced partner ready to empower your vital transition.
Upgrading to Latest Versions
Cloud Migration
Modern User Experience
Integration with Emerging Technologies
Process Optimisation
Governance and Compliance
Training and Change Management
Modernising the Pega Platform can significantly enhance your organisation’s ability to respond to changing business environments, improve operational efficiency, and deliver superior customer experiences. Let DCS help you streamline your path to success and time-to-value.
Paid channels are often disconnected from owned channels, leaving marketers wondering if their advertising spend is yielding intended results. By consuming the full fidelity of enterprise first-party data from owned channels along with real-time decisioning and AI, marketers can eliminate wasteful Ad spend, drive more conversions and acquire high-value prospects.
Our Paid Media Manager packaged service offering empowers organizations to drive value from paid media channels by targeting audiences more accurately and cost efficiently. We achieve this by leveraging the enterprise first-party data and insights, whilst respecting customer privacy. This, coupled with the audience sync functionality optimizes audience segmentation automatically and regularly and is unlike other solutions in the market that are manual, essentially requiring an export and upload of audiences into in the paid media manager.
The key benefits of our packaged service offering are:
Find out more about this solution by contacting us here or via Pega Marketplace.
Businesses often talk about the desire to have a unified decisioning engine to manage complex customer engagement across many channels, to federate access to business teams and be able to react quickly to their customer’s needs. But how can you do this at pace, whilst maintaining confidence and quality in the experiences they’re providing to their customers? Our Test Automation solution has been custom-built to help businesses tackle this exact challenge.
Our Test Automation Framework offering delivers quality excellence to our customers. Our solution helps businesses accelerate release cycles, reduce overall testing time, and improve product quality. It provides comprehensive test coverage, seamless integration with existing systems, and advanced reporting features.
The key benefits of our packaged service offering are:
Find out more about this solution by contacting us here or via Pega Marketplace.
Our Credit Decisioning Service is all about enabling banks to use more innovative, efficient and accurate decision making for the purpose of serving their customers better. It allows banks to deliver broader financial inclusivity by extending credit to deserving businesses and individuals. This is done by leveraging AI-driven technologies whilst protecting transparent, responsible and customer-focused banking practices.
Our credit decisioning solution has access to a wide range of real-time and historical data to form the overall decision outcomes, which is not just a score, but decisions that are accompanied by insights, reasoning and clarity. It can run AI models and adaptive machine learning as well as more traditional statistical models, and combine these with credit policies and financial algorithms.
The Credit Decisioning Service is built on the Pega platform, and fully leverages the advancements in cloud-based AI decisioning capabilities and makes it easy for banks to access new data sources. Having deeper insights in the wider customer picture brings greater transparency, speed and efficiency into the required decision making across the lending lifecycle. This is applicable to retail lending, but very much so for SME and Corporate Finance as well, where the availability of data-points is massive.
Find out more about this solution by contacting us here or via Pega Marketplace.
