DCS are your technology partner specialised in 1:1 Customer Engagement Solutions

We help businesses leverage the power of the best AI & Decisioning capabilities.

Our expertise coupled with Pega’s powerful, low-code platform allows us to build agility into the world’s leading organisations so they can adapt to change. We help clients use Pega’s AI powered decisioning and workflow automation to personalize engagement, automate service, and streamline operations. Our services and solutions help clients focus on what matters most, so that they can meet today’s customer demands while continuously transforming for tomorrow.

How Can We Help?

Capabilities

Our capabilities transcend the delivery cycle, adding value immediately and at every stage of a client’s transformational journey. We shape roadmaps from inception to go-live, or post go-live through operational and delivery excellence for on-going customer success.

Capabilities

Our capabilities transcend the delivery cycle; adding value immediately, and at every stage of a clients transformational journey. We shape roadmaps from inception to go-live, or post go-live through operational and delivery excellence for on-going customer success.
What we do

Solutions

Our solutions differentiate the services we provide to our clients. Our Design & Innovation team invest significant time building solutions that ensure clients maximize the potential of the Pega product. In doing so, our services continue to evolve with the products latest features.

Solutions

Our solutions differentiate the services we provide to our clients. Our Design & Innovation team invest significant time building solutions that ensure clients maximize the potential of the Pega product. In doing so, our services continue to evolve with the products latest features.
What we do

#WeAreDCS

Many companies rightfully claim that their people are what differentiates them from the rest, especially in the services sector and we couldn’t agree more. Our team of experts bring years of unparalled experienced leveraging decisioning and AI capabilities helping clients deliver world class customer experiences to their customers.

What's new?

Case Studies
Oct 2024
BT Customer Decisioning Alliance
Case Studies
Thought leadership
Jun 2024
Always On Testing: Ensuring Continuous Quality Assurance
Thought Leadership
Thought leadership
May 2024
Revolutionise Your Collections Processes with DCS Col...
Thought Leadership

Our Clients

Testimonials

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"The DCS team supported us beyond our MLP1 implementation. Their pragmatic approach helped establish core principles and the foundations from which to grow. They implemented Upsell, Retention and Loyalty offers using adaptive models. Their flexibility meant we were able to maximise the value from our investment."
Johanna Michel
Technology Marketing Business Analyst
Jan 2023
bt
"The team supported our Alliance across the programme; taking a leading role in our Centre of Excellence to shape our strategic roadmap as well as being our scaling build partner across delivery squads. Their knowledge of the latest Pega features and proactive nature ensured we leveraged the full power of the Pega products capabilities."
Leana Kielkowicz
Formerly Customer Decisioning Alliance - Alliance Lead
Jan 2023
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“They supported the migration of our Credit Risk Decisioning Platform from Chordiant to Pega Cloud. They worked closely with the Alfam and Pega team, taking a leading role in defining and implementing the decisioning framework as well as rolling out a successful go-live with seamless business continuity. They understand our needs and advise on the best practices. Their knowledge, expertise and flexibility continue to add value to our next phase of work.”
Vincent Van Dormont
Head of Credit Risk
Feb 2023
bt
“The DCS team have been our strategic 1:1 Customer Engagement partner since 2019 supporting all stages of the delivery cycle from Programme Management and Centre of Excellence through to Development and Automation Testing; working in a dynamic multi-partner ecosystem. They also support our cloud data migration and integration workstreams using Google Cloud Platform, continually demonstrating their value by supporting complex business transformation.”
Paul McVicar
Data & Decision Science Director
Feb 2023

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