Do you struggle to explain why customers' credit applications are being accepted or rejected, or do you want greater flexibility and speed when changing lending criteria?
Would you like to personalise the prices of your products/services, so that when customers are presented with an offer, the price associated with the offer is tailored to them?
Personalised Pricing
DCS's Personalised Pricing solution integrates directly into a Decisioning Engine, allowing you to modulate pricing at decision-time/run-time, based on a customer's unique characteristics.
Always-On Testing
Is testing a bottleneck to progress, slowing down the rate of change in your Decisioning Engine? Yet testing is a necessity to ensure new releases are error-free.
Always'On Testing
DCS's Always-On Testing solution embeds testing throughout the development cycle, and automates regression testing to reduce time-to-market, so you can launch your products quicker
Visitor Personalisation
Decisioning Engines excel at personalising experiences for known customers, but are you missing an opportunity to personalise the experience for prospects?
Visitor Personalisation
DCS's has partnered with Celebrus to craft a Visitor Personalisation solution directly integrated with Pega CDH, so that personalised Next-Best-Actions can be served to visitors and customers alike.
Capabilities
Reducing Data Latency
Are there customer journeys that you are struggling to personalise because the necessary data cannot be provisioned quickly enough to your decisioning engine?
Reducing Data Latency
DCS's team of Data Engineers work hand-in-glove with our Decisioning Architects to structure data pipelines so that downstream systems can access the necessary data with minimal latency.
Driving Solution Adoption
Have you upgraded your decisioning software and consequently have new features or channels which you are struggling to get the business to adopt?
Solution Adoption
DCS's experienced Business Analysts and dedicated Trainers can work with your BAU teams to teach them how to use new capability optimally, and embed new ways-of-working.
Setting Channel Strategy
Have you enabled a core group of channels (e.g. Mobile, Web, Email, and SMS), but are now wondering where to focus your configuration efforts next?
Setting Channel Strategy
DCS's Lead Decisioning Architects can work with you to develop a business-case for extending into new channels and help you understand the value 1:1 Customer Engagement in new channels can unlock.
Co-Creating Roadmaps
Do you have a long-term vision for where you want to take 1:1 Customer Engagement within your organisation - both in terms of customer and colleague experience?
Co-Creating Roadmaps
DCS's leadership team collectively holds decades of experience in delivering 1:1 Customer Engagement and Decision Management projects, and are well-placed to help you shape long-term roadmaps.
Services
BAU Team-as-a-Service
Do you need a team capable of managing your decisioning engine and release cycles? Maybe key team members have left, or the level of demand has outgrown your team.
DCS can assemble fully self-sufficient BAU teams, or augment existing BAU teams, with Decisioning Architects, System Architects, Business Analysts, Test Automation Engineers, etc. depending on your need.
New Channel Enablement
Would you like to extend your 1:1 Customer Engagement solution beyond traditional channels to Paid Media Platforms, or messaging apps like WhatsApp?
DCS has extensive experience in extending 1:1 Customer Engagement solutions to Google Ads and WhatsApp - from technical integration through to new operating models with impacted teams.
Platform Modernisation
Has the time come for your organisation to upgrade its Decisioning Engine (e.g. from On-Premise to Cloud, or migrate from one vendor's solution to a new one?
DCS has experience of both uplifting Decisioning Engines (e.g. moving from Pega CDH on-premise to cloud) and migrating entire Decisioning Engines (e.g. moving from Chordiant RTD -> Pega CDH).
Performance Improvement
Has the performance of your 1:1 Customer Engagement solution degraded over time, or are you experiencing persistent defects which you have been assured will be fixed?
DCS can get your 1:1 Customer Engagement solution back on track - from minor defects to day-1 misconfigurations, we have experts who can diagnose your problems and bring you back to a best-practice implementation.
Training
Do you want to upskill your teams generally, or maybe you have enabled new product features and activated additional channels which your teams are unfamiliar with?
DCS is a Pega Authorised Training Partner. We are able to provide specialised training in strategic implementation, adoption of Pega CDH product features, and general workforce development, so client teams can manage their decisioning stacks.
Testimonials
"DCS supported the migration of our Credit Risk Decisioning Platform from Chordiant to Pega Cloud. They worked closely with the Alfam and Pega team, taking a leading role in defining and implementing the decisioning framework as well as rolling out a successful go-live with seamless business continuity. They understand our needs and advise on the best practices. Their knowledge, expertise and flexibility continue to add value to our next phase of work."
Vincent Van Dormont
Head of Credit Risk | Alfam Consumer Credit
"The DCS team have been our strategic 1:1 Customer Engagement partner since 2019 supporting all stages of the delivery cycle from Programme Management and Centre of Excellence through to Development and Automation Testing; working in a dynamic multi-partner ecosystem. They also support our cloud data migration and integration workstreams using Google Cloud Platform, continually demonstrating their value by supporting complex business transformation."
Paul McVicar
Data & Decision Science Director | EE
"The DCS team supported us beyond our MLP1 implementation. Their pragmatic approach helped establish core principles and the foundations from which to grow. They implemented Upsell, Retention and Loyalty offers using adaptive models. Their flexibility meant we were able to maximise the value from our investment."
Johanna Michel
Technology Marketing Business Analyst | Verisure
"The team supported our Alliance across the programme; taking a leading role in our Centre of
Excellence to shape our strategic roadmap as well as being our scaling build partner across delivery squads. Their knowledge of the latest Pega features and proactive nature ensured we leveraged the full power of the Pega products capabilities."
Leana Kielkowicz
Customer Decisioning Alliance - Alliance Lead | BT
