1:1 Decisioning

We have a demonstrable record of partnering with enterprise clients to deliver Personalised 1:1 Customer Engagement and Marketing solutions using Pega’s AI & Decisioning Platform.

We work collaboratively with client teams and our partners at Pega to build on your existing solutions and ways of working to ensure you harness the full power of Pega Customer Decision Hub. We ensure the products key features and DevOps tools are designed to enable your operational teams as well as evolving your customer engagement capabilities by unifying customer decisioning across inbound, outbound, owned, and paid channels.

Supporting a range of business cases, we have extensive experience migrating legacy decisioning engines (such as Oracle RTD, Chordiant and Unica) into a unified single decisioning framework, as well as modernising and refactoring Pega applications to the latest versions of Pega’s evolving product (such as the adoption of Next Best Action Designer).

We support client teams across the customer engagement lifecycle, balancing objectives for growth, service, nurture, retention and acquisition.

Our mission is to simplify customer engagement, co-create brilliant customer experiences and deliver measurable results.

Our focus is on ensuring our clients get what they need, steering away from unnecessary complexity and inflated teams to drive optimal time to value.

Our incremental delivery approach allows your team to learn fast from DCS and Pega, anddriving early and convincing ROI.

Getting you the capability to engage your customers effectively with 1-1 hyper-personalisation – as quickly and cost effectively as possible whilst adhering to Pega best practice and avoiding unnecessary customization.

Why DCS?

•Our teams have worked on the highest profile CDH implementations – those that Pega promotes as the best examples.
•We work as a seamless extension of your team, bringing the experience [and scars] you need to get optimal time to value and avoid the rabbit holes.

DCS are the preferred delivery partner for BT's Customer Decisioning Alliance

Providing thought leadership & programme level governance through the Centre of Excellence as well as being the Pega build partner across multiple project and capability squads, in both legacy Pega 7 and new Pega 8.x applications. DCS are engaged at every stage of their transformation programme.

Capabilities delivered at BT include:

•Personalized Pricing – Dynamically serving the next best price based on customer data and commercial leavers
•Test Automation
•Pega Modernization – Modernized the legacy Pega 7 application to Pega 8 on cloud
•Application Optimization – Fortified BT improved their Pega platform for a successful quarter by fixing issues that caused 1.2 million alerts and 257 hours of system impact and ensuring that 90thpercentile of all container APIs’ response time meets SLA
•Lead Pega Centre of Excellence, providing thought leadership to business workstreams, digital and assisted channels
•Business as Usual Support – For both NBAA and headless channels

Whilst we’re accustomed to aligning with clients delivery methodology, we recommend Pega’s Express Delivery helping to facilitate business transformation and the adoption of agile practices by utilising DevOps tools such as Pega Deployment Manager and Pega Operations Manager.

Our services span the full life cycle of the delivery cycle; from inception & discovery to post go live adoption working either collaboratively or in accordance with Pega best practice during MLP1 implementations.

We tailor services that place an important emphasis on client and project governance which allows us to clearly define and measure common goals for success together, through to build (and test) adopting shift left test principles with our automation test solutions that allows us to accelerate overall speed to market.

If you are interested in hearing more about the service offerings, we offer to customers which include strategy & consultancy, build & delivery, centre of excellence(s) and on-going managed services then please contact us here.

All of our services leverage the compound benefits of key business assets and solutions we develop in our Design & Innovation team to ensure you continue to adopt Pega’s latest features.

Empower your business with precise, personalized 1:1 decisioning for transformative results – starting now. #wearedcs

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