We embrace the importance of building for change – recognising that the best moment for businesses to start doing so is ‘now’.
Our team of experts are able to support clients throughout their transformational journeys, and at any stage of maturity in their products application life cycle.
Bringing a balanced blend of governance and thought leadership as well as scalable teams for delivery of enterprise level transformation we provide a range of services customised to our clients needs.
Our work has seen us support some of the largest Communication Service Providers and Financial Service providers in the world, as well as a range of Select Market clients in europe.
In doing so, we’ve been able to build solutions that are tailored to solve real world problems – delivering measurable value that accelerates time for return on investment. We also have a number of service offerings that provide the right levels of support to clients dependent on their needs.
Understanding business needs to determine possible design solutions
Setting up for Success
Seamlessly build & test business capabilities
Go live, Measure Success, Optimise & Plan MLPn
Review business objectives & define success measure
Work Scoping & Impact Assessment
Capture Microjourneys, personas, channels, data & interfaces
Establish collaborative co-production project teams
Architecture & Solution Alignment
Create Product Roadmap & RAID Log
Review business objectives & define success measure
Work Scoping & Impact Assessment
Capture Microjourneys, personas, channels, data & interfaces
Establish collaborative co-production project teams
Architecture & Solution Alignment
Create Product Roadmap & RAID Log
Review business objectives & define success measure
Work Scoping & Impact Assessment
Capture Microjourneys, personas, channels, data & interfaces
Establish collaborative co-production project teams
Architecture & Solution Alignment
Create Product Roadmap & RAID Log
Review business objectives & define success measure
Work Scoping & Impact Assessment
Capture Microjourneys, personas, channels, data & interfaces
Establish collaborative co-production project teams
Architecture & Solution Alignment
Create Product Roadmap & RAID Log
Understanding business needs to determine possible design solutions
Setting up for Success
Seamlessly build & test business capabilities
Go live, Measure Success, Optimise & Plan MLPn
We have a demonstrable record of partnering with enterprise clients to deliver Personalised 1:1 Customer Engagement and Marketing solutions using Pega’s AI & Decisioning Platform.
We work collaboratively with client teams and our partners at Pega to build on your existing solutions and ways of working to ensure you harness the full power of Pega Customer Decision Hub. We ensure the products key features and DevOps tools are designed to enable your operational teams as well as evolving your customer engagement capabilities by unifying customer decisioning across inbound, outbound, owned, and paid channels.
Supporting a range of business cases, we have extensive experience migrating legacy decisioning engines (such as Oracle RTD, Chordiant and Unica) into a unified single decisioning framework, as well as modernising and refactoring Pega applications to the latest versions of Pega’s evolving product (such as the adoption of Next Best Action Designer).
Whilst we’re accustomed to aligning with clients delivery methodology, we recommend Pega’s Express Delivery helping to facilitate business transformation and the adoption of agile practices by utilising DevOps tools such as Pega Deployment Manager and Pega Operations Manager.
Our services span the full life cycle of the delivery cycle; from inception & discovery to post go live adoption working either collaboratively or in accordance with Pega best practice during MLP1 implementations.
We tailor services that place an important emphasis on client and project governance which allows us to clearly define and measure common goals for success together, through to build (and test) adopting shift left test principles with our automation test solutions that allows us to accelerate overall speed to market.
If you are interested in hearing more about the service offerings, we offer to customers which include strategy & consultancy, build & delivery, centre of excellence(s) and on-going managed services then please contact us here.
All of our services leverage the compound benefits of key business assets and solutions we develop in our Design & Innovation team to ensure you continue to adopt Pega’s latest features.
Our experience has proven that the performance & scalability of a Pega CDH application has a significant role in transforming customer and agent experience across all channels that rely on the decisioning applications recommendations. This, along with the unification of customer decisioning across an increasing number of channels means the implementation framework and design principles, as well as the importance of a DevOps culture only heightens.
With our learnt experiences we have established formulaic approach and comprehensive optimisation framework to identity and address these complex challenges.
Working in parallel to on-going trading and commercial project deliverables we deploy a lean and discreet team of expert architects to perform specialist advisory services including Application Performance Health checks, Design Reviews and User Experience Reviews to ensure your solution is delivering the expected results.
Our framework and approach service provides root cause analysis for issues such as (but not limited to) poor data base management practices, poor decision strategy design implementation patterns, integration issues, poor exception management practices and gaps in guardrail compliance.
Once we establish the root causes of your platform’s poor performance, we prioritise fixes from a backlog based on business value and complexities. We optimise fixes in a DevOps model as well as applying best practice design principles, good programming techniques and through container API/UI testing using our in-house test automation framework.
We then monitor and measure the success of the optimised changes using tools such as Pega Diagnostic Cloud as well collaboratively defined measurements such as API response time, number of alerts, system impact in hours, average call handling time, net promoter score, customer/agent satisfaction score and operational cost reduction.
Importantly, to maintain an optimised state it is important to roll out a DevOps culture across build teams to ensure the ongoing performance of your CDH Application.
If you are interested in hearing more about this service, then please contact us here.
Enterprises are striving for digital transformation whilst managing technical debt built up over time. Often, the debt is due to heavy customisation that restrict enterprises to upgrade to the latest versions of the Pega platform. This debt can grow and become a liability if not addressed strategically.
DCS have the expertise and experience in modernising the Pega Platform for clients; we do this by leveraging the latest Pega Customer Decision Hub (CDH) business and technical tools and aligning these to the product strategy and guardrails, using industry best practices.
With modernisation, the enterprise’s investment in IT resources is not spent on maintenance but it’s spent on driving the adoption of new features that add value to its business processes. If your platform is still on Pega 7 or earlier you are missing out on a generational shift in Pega technology, designed to bring your business ROI through continuous upgrades.
Enterprises that capitalize on new features effectively drive greater productivity and accelerate returns. Our Pega Modernization framework consists of three phases: Discover, Remediate, Evolve.
Part of the drive to modernise a business is the migration to cloud – and more specifically, the idea that software isn’t purchased on perpetual licenses but as a service. This shift has a huge impact on preventing technical debt in the future as upgrades, patches, and operations are all part of the service the enterprises purchase.
These classify the activities required when modernizing a Pega application. Migrating to Pega Cloud is a subset of the modernization journey, which will extend beyond migrating to Pega Cloud.
When assessing the changes required for modernization, we categorize the work into one of the phases to ensure alignment when planning your migration to Pega Cloud. When migrating to Pega Cloud, we focus on completing the first three phases (Discover, Remediate, Evolve) to ensure the initial release on Pega Cloud is stable, secure, and performant.
As we progress through the Discovery phase we identify gaps, remediations, functionality changes and areas for improvement. Classify the findings and required actions into the following phases to align with the modernization journey.
Discover: We conduct a trial Migration of the legacy application to the latest version of the platform in Pega Cloud development environment to determine the remediation work. We create catalogue of “remediation” changes and then convert into a backlog of user stories which will be executed during the subsequent remediation phase.
We plan & associate the contract related to re-factoring and modernising activities. We engage with dependent teams, to ensure that dependent work is understood, including scheduling dependencies.
Remediate: We fix rules that are needed to ensure the applications operates on Pega Cloud and the target Pega Infinity version. Some of the tasks may be done on the current system for early benefit to improve application stability, integrity, security, and performance. We perform any required actions to ensure the initial release on Pega Cloud is stable, secure and performant.
Evolve: We fully modernize the applicationto innovate and drive client competitor advantage. We address all pending gaps preventing the application from reaching a modern state and effectively leveraging the latest features. There is no need to urgently address this prior to go-live of the application, but it is important to continuously work on this backlog as part of your normal business.
If you are interested in hearing more about this service, then please contact us here.
Personalised pricing is applicable across almost all industries, but it can sometimes be a challenge to achieve it effectively. Our solution lets a business maximise its revenue, by charging higher prices for certain product(s) or services(s) to customers that have a higher propensity to accept a higher price (as well as the reverse), whilst ensuring a good customer experience. We use extension points in Next Best Action Designer, and follow a simple design pattern that allows the Personalised Pricing solution to be easily adopted and flexed by operational teams in-life, as well being performant and upgrade compatible in line with Pega best practice. This is achieved by de-coupling prices and actions, avoiding action proliferation (i.e. the duplication of products*price) thus ensuring the action catalogue is easier to maintain or extend.
Our Personalised Pricing packaged service offering enables businesses to balance their commercial needs (i.e. margin) whilst remaining competitive in the market and individualising every interaction with their customers; allowing for a personalised price, per offer, per customer.
The key benefits of our packaged service offering are:
Find out more about this solution by contacting us here or via Pega Marketplace.
Businesses often talk about the desire to have a unified decisioning engine to manage complex customer engagement across many channels, to federate access to business teams and be able to react quickly to their customer’s needs. But how can you do this at pace, whilst maintaining confidence and quality in the experiences they’re providing to their customers? Our Test Automation solution has been custom-built to help businesses tackle this exact challenge.
Our Test Automation Framework offering delivers quality excellence to our customers. Our solution helps businesses accelerate release cycles, reduce overall testing time, and improve product quality. It provides comprehensive test coverage, seamless integration with existing systems, and advanced reporting features.
The key benefits of our packaged service offering are:
Find out more about this solution by contacting us here or via Pega Marketplace.
Paid channels are often disconnected from owned channels, leaving marketers wondering if their advertising spend is yielding intended results. By consuming the full fidelity of enterprise first-party data from owned channels along with real-time decisioning and AI, marketers can eliminate wasteful Ad spend, drive more conversions and acquire high-value prospects.
Our Paid Media Manager packaged service offering empowers organizations to drive value from paid media channels by targeting audiences more accurately and cost efficiently. We achieve this by leveraging the enterprise first-party data and insights, whilst respecting customer privacy. This, coupled with the audience sync functionality optimizes audience segmentation automatically and regularly and is unlike other solutions in the market that are manual, essentially requiring an export and upload of audiences into in the paid media manager.
The key benefits of our packaged service offering are:
Find out more about this solution by contacting us here or via Pega Marketplace.
