We are the preferred delivery partner for BT’s Customer Decisioning Alliance.
Providing thought leadership & programme level governance through the Centre of Excellence as well as being the Pega build partner across multiple project and capability squads, in both legacy Pega 7 and new Pega 8.x applications. DCS are engaged at every stage of their
transformation programme.
Paul McVicar, BT’s Data and Decision Science Director says “The DCS team have been our strategic 1:1 Customer Engagement partner since 2019 supporting all stages of the delivery cycle from Programme Management and Centre of Excellence through to Development and Automation Testing; working in a dynamic multi-partner ecosystem. They also support our cloud data migration and integration workstreams using Google Cloud Platform, continually demonstrating their value by supporting complex business transformation.”
We delivered capabilities at BT include:
- Personalized Pricing – Dynamically serving the next best price based on customer data and commercial leavers
- Test Automation
- Pega Modernization – Modernized the legacy Pega 7 application to Pega 8 on cloud
- Application Optimization – Fortified BT improved their Pega platform for a successful quarter by fixing issues that caused 1.2 million alerts and 257 hours of system impact and ensuring that 90th percentile of all container APIs’ response time meets SLA
- Lead Pega Centre of Excellence, providing thought leadership to business workstreams, digital and assisted channels
- Business as Usual Support – For both NBAA and headless channels
About DCS
We are a Pure-Play Pega Partner and team of decisioning experts providing advisory, implementation and on-going managed services for enterprise clients globally. Working in partnership with enterprises, we help leverage the power of Pega’s AI, next-generation AI and decisioning capabilities to deliver 1:1 Customer Engagement, Credit Risk and Intelligent Automation solutions. With offices in the UK, Netherlands and India coupled with planned expansion into the US and APAC markets our team of over 100+ Decisioning Consultants have expertise across a range of industries – including Financial Services, Communications & Media, Insurance and Retail sectors.
Find out more about our solutions by contacting us here or via Pega Marketplace here.
