Alfam, a leading player in the financial sector, faced a pivotal challenge: migrating their credit risk decisioning capability from a legacy Chordiant Decision Manager solution to a modern decisioning platform. This transition was not merely about technological upgrade but ensuring seamless business continuity while enhancing efficiency and accuracy. Vincent Van Dormont, Head of Credit Risk at Alfam, emphasized the criticality of this migration and hailed the partnership with DCS as instrumental in achieving success.
DCS, working in close collaboration with Alfam and Pega, undertook the monumental task of migrating the Credit Risk Decisioning Platform to Pega Cloud. Vincent Van Dormont commended DCS for their proactive approach, stating, “They understand our needs and advise on the best practices. Their knowledge, expertise, and flexibility continue to add value to our next phase of work.”
Key components of the successful migration included:
- Headless Services on Pega 8: DCS spearheaded the migration process, transitioning Alfam’s credit risk decisioning infrastructure to Pega 8, ensuring a seamless integration with existing systems.
- Scenario Simulation Capabilities: The revamped platform offered scenario simulation capabilities, enabling risk managers to assess the impact of various strategies and regulatory requirements accurately.
- Scalable Decisioning Framework: DCS implemented a scalable decisioning framework, providing Alfam with the flexibility to adapt to evolving business needs efficiently.
- Reporting & Analytics: Granular insights into credit decisions happening in production were provided, empowering business users with actionable data for informed decision-making.
- Credit Policies Optimization: The solution facilitated credit policies optimization, ensuring adherence to regulatory standards while maximizing profitability.
- Champion/Challenger Rules: Alfam gained access to champion/challenger rules, enabling them to test and validate different decisioning strategies effectively.
- Governance and Target Operating Model: DCS collaborated closely with Alfam to establish robust governance practices and a target operating model, ensuring smooth operations post-migration.
Alfam’s partnership with DCS yielded a myriad of successes. Firstly, the implementation of DCS solutions resulted in a remarkable increase in accuracy within their credit decisioning processes. Through insightful simulations and optimization of calculations, models, and policies, Alfam experienced enhanced precision in their credit assessments. Secondly, the streamlined change management processes led to a significant reduction in both time and cost associated with credit decisioning. This enabled Alfam to swiftly adapt to evolving market dynamics while maintaining cost-efficiency. Moreover, the collaborative platform fostered seamless communication and cooperation between Alfam’s risk management and IT teams, facilitating efficient data management, decision strategy design, and deployment. Additionally, Alfam witnessed a tenfold increase in deployment speed, thanks to a governed process that ensured auditable and error-free deployments. Finally, the migration to Pega Cloud was executed seamlessly, with zero reported production defects, a testament to DCS’s unwavering commitment to delivering high-quality solutions. These achievements underscored Alfam’s dedication to excellence and innovation in the financial sector, positioning them as leaders in modern credit risk decisioning.
Alfam’s journey exemplifies how strategic partnerships, coupled with cutting-edge technology and meticulous planning, can drive successful digital transformations in the financial industry. As they embark on the next phase of their journey, Alfam stands poised to leverage the power of Pega Cloud and DCS’s expertise to further optimize their credit risk decisioning capabilities and stay ahead in an ever-evolving landscape.
About DCS
We are a Pure-Play Pega Partner and team of decisioning experts providing advisory, implementation and on-going managed services for enterprise clients globally. Working in partnership with enterprises, we help leverage the power of Pega’s AI, next-generation AI and decisioning capabilities to deliver 1:1 Customer Engagement, Credit Risk and Intelligent Automation solutions. With offices in the UK, Netherlands and India coupled with planned expansion into the US and APAC markets our team of over 100+ Decisioning Consultants have expertise across a range of industries – including Financial Services, Communications & Media, Insurance and Retail sectors.
Find out more about our solutions by contacting us here or via Pega Marketplace here.
